This is the privacy notice of KCT Logistics Ltd In this document, "we", "our", or "us" refer to KCT.
We are company registration number 05287907 whose registered address is 5 St. Clements Road, Birmingham
B7 5AF & company registration number 487252, whose registered address is at 22 Northumberland Road,
Ballsbridge, Dublin 4.
This privacy notice aims to inform you about how we collect and process any information that we collect from
you, or that you provide to us. It covers information that could identify you (“personal information”) and
information that could not. In the context of the law and this notice, “process” means collect, store, transfer,
use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
KCT Logistics are committed to protecting your privacy and the confidentiality of your personal information. Our
policy is not just an exercise in complying with the law, but a continuation of our respect for you and your
We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data
Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and
control of your personal data. We do this now, by requesting that you read the information provided at
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through
Data we process
We may collect, use, store and transfer different kinds of corporate and or personal data. We have collated
these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, gender and other identifiers
that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address,
telephone numbers and any other information you have given to us for the purpose of communication, meeting,
incl other publicly available persona data including any which you have shared via a public platform (such as a
twitter feed or public Facebook page or similar forums).
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about
products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system and platform and other technology on the
devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your
interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences;
responses and actions in relation to your use of our services.
Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, political
opinions, trade union membership, information about your health and genetic and biometric data.
It may also include information about criminal convictions and offences. We may collect special personal
information about you if there is a lawful basis on which to do so.
If you do not provide personal information, we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you
fail to provide that data when requested, we may not be able to perform that contract. In that case, we may
have to stop providing a service to you. If so, we will notify you of this at the time.
Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms
and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of
this information may be personal information.
We may use it in order to:
verify your identity for security purposes
sell products to you, using market research tools – to better understand your needs/requirements
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our
We process this information on the basis there is a contract between us, or that you have requested we use the
information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party
under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you
browse our website or ask us to provide you more information about our business, including job opportunities
and or our products and services, you provide your consent to us to process information that may be personal
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking
If you have given us explicit permission to do so, we may from time to time pass your name and contact
information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably
assumed that your consent no longer exists.
. However, if you do
so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable
to do so
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our organisation:
responding to unsolicited communication from you to which we believe you would expect a response
Protecting and asserting the legal rights of any party:
insuring against or obtaining professional advice that is required to manage organisational risk
protecting your interests where we believe we have a duty to do so.
Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the
proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
Information provided on the understanding that it will be shared with a third party
Our website allows you to post/download/upload information with a view to that information being read,
copied, downloaded, or used by other people.
posting a message
completing a credit application
completing a job application
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who
might use it.
we do not specifically use this information except to allow it to be displayed or shared.
we do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may
do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may
agree to your request to delete personal information that you have posted. You can make a request by
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we
investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be
obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise.
Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal/
Stripe, or some other reputable payment service provider.
That page may be branded to look like a page on our website, but it is not controlled by us.
Information about your direct debit
When you agree to set up a direct debit arrangement, the information you give to us is passed to our bank for
processing according to our instructions.
We keep this information only for the duration of the direct debit arrangement.
Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we
decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of
your employment. This information will be used only for purposes directly relevant to your employment. After
your employment has ended, we will keep your file for six years before destroying or deleting it
Communicating with us
When you contact us, whether by mail, telephone, through our website or by e-mail, we collect the data you
have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your name and email address
so as to be able to track our communications with you to enable us to provide a high quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to
enable us to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other
person some of the information contained in your complaint. We do this as infrequently as possible, but it is a
matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we
provide, but not in a way that could identify you or any other person
Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such
referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit
any website. They allow information gathered on one web page to be stored until it is needed for use on
another, allowing a website to provide you with a personalised experience and the website owner with
statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others
last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to
prevent or limit their use.
by third parties whose services we use.
them, we shall not use them for your visit except to record that you have not consented to their use for any
To find out more information relating to other browsers, visit the browser developer’s website. To opt out of
being tracked by Google Analytics across all websites. Visit http://tools.google.com/dlpage/gaoptout
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address.
We also record information about the software you are using to browse our website, such as the type of
computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we
perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used
to identify you personally, even if you are not signed into our website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to
serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we
sometimes receive data that is indirectly made up from your personal information from third parties whose
services we use.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates
to clients or customers who instruct their credit card issuer to cancel payment to us without having
first provided an acceptable reason to us and given us the opportunity to refund their money
Data may be processed outside the European Union
We may also use outsourced services in countries outside the European Union from time to time in other
aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European
Union. To deliver products and services to you, it is sometimes necessary to share your data outside of the
European Economic Area. This will typically occur when service providers are located outside the EEA or if you
are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal
data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been
approved by the European Commission for such transfers.
Control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if
your personal data changes.
Access to your personal information
At anytime you may review or update personally identifiable information that we hold about you, by signing into
your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that
After receiving the request, we will tell you when we expect to provide you with the information, and whether
we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take
reasonable steps to verify your identity before granting you access or otherwise taking any action. This is
important to safeguard your information.
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of
those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site
marketing they find, wherever they visit.
We are dedicated to keeping your personal data safe and secure.
Our security measures include: –
encryption of data.
security controls which protect our entire IT infrastructure from external attack and unauthorised access.
regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security
attacks and data security incidents.
regular penetration testing of systems.
regular cyber security assessments of all service providers who may handle your personal data;
and internal policies setting out our data security approach and training for employees.
How you can complain
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us
in a process of mediation or arbitration.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as
required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities,
to support a claim or defence in court.
Compliance with the law
we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those
posted here on our website on the day you use our website. We advise you to print a copy for your records.